Windlex shall provide security, manpower, housekeeping, facility management and allied services as mutually agreed with the Client through the quotation, work order, service agreement or other written commercial arrangement.
The scope, deployment strength, working hours, duties and service locations shall be as specified in the applicable work order or agreement.
Any additional manpower, additional shifts, special deployment or services outside the agreed scope shall be subject to mutual approval and applicable commercial terms.
Windlex shall make reasonable efforts to deploy personnel who are appropriately trained, verified and suitable for the assigned duties.
Personnel shall be deployed in prescribed uniform and shall carry applicable identification documents as required by the Company, Client or law.
Windlex shall maintain appropriate supervisory and operational controls to monitor service delivery.
Security personnel shall perform their duties in accordance with the post orders, site instructions, security procedures and applicable laws.
Security personnel shall remain vigilant and shall not knowingly compromise the safety or security of the Client's premises.
Windlex believes that security is built on people, discipline and process.
Personnel shall be briefed regarding their duties, site requirements, emergency procedures and applicable client instructions.
The Company shall maintain appropriate disciplinary standards and may take corrective action against personnel for misconduct, negligence, unauthorized absence, violation of instructions or breach of Company policy.
Windlex shall endeavour to conduct its operations in accordance with applicable laws, rules and statutory requirements governing private security, manpower and facility management services.
Where applicable, the Company shall maintain relevant registrations, licences and statutory compliances required for the contracted services.
The Client shall provide reasonable cooperation and timely information required for lawful and effective service delivery.
The Client shall:
Deployment shall be based on the manpower strength and working hours agreed in the work order.
Any change in shift pattern, duty hours, deployment strength, additional duties or site requirements may result in revision of commercial terms.
Deployment requirements arising from special events, emergencies, festivals, shutdowns, extended working hours or other exceptional circumstances shall be discussed and approved separately.
Windlex shall make reasonable efforts to maintain agreed manpower strength.
In case of absence, resignation, misconduct or removal of deployed personnel, Windlex shall take reasonable steps to arrange a replacement, subject to operational feasibility.
Where reliever manpower or additional deployment is specifically required by the Client, the applicable commercial terms shall be mutually agreed.
Windlex may conduct periodic supervisory visits and site audits to review:
Any significant security, safety, misconduct, loss, damage, unauthorized access or other material incident identified by Windlex personnel shall be promptly escalated to the designated Client representative and Windlex management.
Where appropriate, an incident report shall be prepared based on available facts and information.
Windlex shall cooperate with the Client and competent authorities in lawful investigations.
All confidential information received by Windlex in connection with the Client's premises, business operations, employees, customers, security arrangements, access systems, documents and processes shall be treated with due confidentiality.
Windlex personnel shall not disclose confidential information except where:
Windlex shall take reasonable measures to protect personal and operational information obtained during service delivery.
Information shall be used only for legitimate business, operational, compliance or contractual purposes and handled in accordance with applicable law and agreed requirements.
Where the Client provides equipment, access cards, keys, communication devices, registers, uniforms, security systems or other property for operational use, Windlex personnel shall use such items only for authorized purposes.
Loss, misuse or damage arising from proven negligence or misconduct shall be dealt with in accordance with the applicable agreement and law.
Windlex personnel shall not:
Service charges shall be as specified in the accepted quotation, work order or service agreement.
Invoices shall be raised according to the agreed billing cycle and payment terms.
Any applicable taxes, statutory revisions, government-mandated wage changes or other legally applicable cost increases may be considered for revision of service charges, subject to the terms of the applicable agreement and law.
Delayed payments may affect operational continuity where such delay materially impacts deployment or statutory obligations.
Where statutory wages, employer contributions, taxes or other mandatory employment-related costs are revised by the competent authority, the corresponding service charges may be revised to reflect such mandatory changes, subject to the applicable contract.
Windlex shall not be expected to absorb statutory cost increases that materially change the agreed cost structure unless expressly agreed otherwise in writing.
Windlex shall exercise reasonable care, skill, supervision and diligence in providing the contracted services.
However, security services reduce risk but cannot guarantee the prevention of every theft, loss, accident, intrusion, criminal act or unforeseen event.
Any liability of Windlex shall be determined in accordance with the applicable written agreement, applicable law and the actual circumstances of the incident.
Nothing in these Terms & Conditions shall exclude liability that cannot lawfully be excluded or limited.
Windlex shall not be considered in breach of its obligations to the extent performance is prevented, delayed or materially affected by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government restrictions, strikes, major infrastructure failure or other comparable events.
The parties shall cooperate to restore normal service as soon as reasonably practicable.
Windlex is committed to continuous improvement.
The Company may periodically review deployment, manpower performance, security procedures, incident trends, client feedback and operational requirements to identify opportunities for improvement.
Client feedback and reasonable service observations shall be considered as part of the Company's quality-management process.
Windlex follows a zero-tolerance approach towards fraud, corruption, bribery, deliberate misconduct and unethical business practices.
Employees, supervisors, management and representatives are expected to maintain professional conduct and protect the reputation and interests of both Windlex and its Clients.
We believe that trust is earned through transparent conduct, disciplined execution and consistent performance.
During the period of service and for such period thereafter as may be lawfully agreed in the applicable contract, the Client shall not directly employ, engage or induce deployed Windlex personnel to leave Windlex without prior written consent.
Any commercial consequences arising from such engagement shall be governed by the applicable service agreement.
Either party may terminate the service arrangement in accordance with the notice period and conditions specified in the applicable work order or service agreement.
Windlex may seek immediate corrective action, suspension or termination in circumstances involving serious non-payment, unlawful instructions, unsafe working conditions, serious misconduct, material breach of contract or other circumstances permitted under the applicable agreement and law.
Windlex's brand name, logo, training materials, operational formats, proprietary documents, manuals, reports, processes and other intellectual property shall remain the property of Windlex unless otherwise agreed in writing.
No material shall be reproduced, modified or commercially used without appropriate authorization.
These Terms & Conditions shall be interpreted in accordance with the laws applicable in India.
The parties shall first attempt to resolve operational or commercial disputes through mutual discussion and escalation between authorized representatives.
Where a dispute cannot be resolved amicably, the applicable dispute-resolution mechanism and jurisdiction specified in the service agreement or work order shall prevail.
In the event of any inconsistency between these general Terms & Conditions and a specific written service agreement, work order or commercial contract, the specific written agreement shall prevail to the extent of such inconsistency.
The information presented on the Windlex website is intended to provide general information regarding the Company's services, capabilities, values and business approach.
Descriptions of services, capabilities, manpower strength, technology, geographical coverage or other information may be updated from time to time.
Publication of information on the website does not by itself constitute an offer to provide services. Actual services shall be governed by the applicable quotation, work order, service agreement and these Terms & Conditions.
At Windlex, we believe that security is not merely the presence of a guard; it is a disciplined system of people, procedures, supervision and responsibility.
Our approach is rooted in:
At Windlex Security & Manpower Services Pvt. Ltd., we provide professional security, manpower, and facility management solutions tailored to protect people, property, and businesses.
Office no. 415 B Tower-C, Golden-I,Gautam Budha Nagar, Noida Extension, UP, 201318
+91 8427957404 | +91 8860237988 | +91 8448636700
info@thewindlex.com
